• As a team of runners, we understand issues come up, especially during endurance training.

• We do our best to accommodate various needs and will continue to make efforts in providing the best possible options for each participant.

• The River Run implements capped pricing at fair market value up until 1-day before the race to allow participants to register at their discretion.

• If you have additional questions after reviewing the information below, please email roadracing@hermescleveland.com

TO TRANSFER

• Runners have three generous options under the "transfer umbrella".

• Runners can transfer 1) to virtual, 2) to another runner or 3) to another pre-selected Hermes owned race later in the year. 

1.To Virtual:

• Run the race on your own time and at your own preferred location and submit results online anytime before September 8, 2024.

• Follow the Event transfer tutorial HERE

2.To Another Runner:

• This is a free complimentary option offered by Hermes and can be done anytime prior to the final packet pickup.

• This process must be completed through the RunSignUp online transfer platform prior to the final packet pickup.

  • Follow the Participant Transfer Tutorial HERE

• Runners are NOT allowed to simply give their bib to someone without following the online transfer process.

  • If you are found to have given your bib to someone else without following the online transfer steps or communicating with a Hermes staff member, you will be disqualified from future races.

3.To Another Upcoming Hermes Event:

• Hermes Sports provides a complimentary option to transfer your entry into one of the listed races below - by 9/1.

  • After September 1 this option will no longer be available and there are no exceptions to this policy.

  • Qualified transfer race options include: Cleveland Turkey Trot (5k or 5-mile 11/28) or the Reindeer Run (5k 12/14)

  • Follow the Event Transfer Tutorial: HERE

TO DEFER

• You are able to defer your entry into the 2025 River Run race for an additional $20 good until 9/1.

• No deferrals will be accepted after this date.

• No deferrals are offered into the 2026 event.

• Follow the Event Deferral Tutorial: HERE

 
TO REFUND

• Similar to a concert ticket, airplane ticket or any other live event ticket, refunds are not allowed.